EDUCATION

 

Grand Canyon University

Bachelor of Science - Applied Management

Cumulative GPA 4.0/4.0  Summa Cum Laude

 

Gonzaga University             

Master of Arts in Organizational Leadership (c)

Cumulative GPA 4.0/4.0

 

 

PROFESSIONAL EXPERIENCE

   

J. KELLER MANAGEMENT CONSULTING, LLC, Willcox, AZ      July 2013 - Present                    

Owner/Consultant - Focused on small healthcare and not-for-profit organizations needing assistance with development of structural and management philosophy, compliance, quality, risk, and customer service plans, and human capital development, retention, and utilization.

• Conducted comprehensive communications audit for non-profit healthcare organization

• Conducted staffing audit and led change management initiative to revise staffing and employee workload expectations for non-profit healthcare organization

• Conducted employee satisfaction and engagement survey for non-profit healthcare organization

• Facilitated community focus group for non-profit theater to determine community interest and support for community arts and theater initiatives

• Advised for-profit healthcare organization on development of risk management plan

 

NORTHERN COCHISE COMMUNITY HOSPITAL, INC. Willcox, AZ     June 2010 – Nov. 2012

(Chief) Operations Officer

• Provided direct operational oversight to as many as 14 department heads

• Led multiple planning teams in development and implementation of organizational strategic plan

Compliance Officer

• Led compliance team in the development, implementation, and management of comprehensive healthcare compliance plan

General Manager of Clinic Operations

• Provided direct oversight to the daily operations and management of two rural health clinics, outpatient gero-psych center, and endocrinology clinic

• Coordinated and facilitated physician practice transition from provider-based to private practice

Director of Quality/Risk Management

• Led Quality Team in the development and measurement of quality performance indicators and performance improvement plans

• Developed Risk Management Plan and conducted staff training to ensure successful implementation

• Conducted Root Cause Analyses and Failure Mode and Effects Analyses

• Investigated patient and employee near-miss and injury events, and developed recommendations for event avoidance

 

EUROFRESH INC.  Willcox, AZ     September 2004 – November 2009

Training and Development Manager

• Developed and implemented new-hire onboarding and orientation program, supervisor training program, manager development and succession training program, career-track development program, and workplace performance improvement and safety training plan.

Health and Safety Manager

• Developed and implemented proprietary Safety Management Plan for greenhouse workers

• Conducted safety training for all employees and managers

• Ensured compliance with all regulatory agency requirements, such as OSHA, EPA, ADA, ADEQ, etc.

Bio Control Supervisor / Paramedic

• Provided direct oversight and training for pest and disease management (PDM) team

• Designed and built custom pesticide application units

• Developed and implemented comprehensive proprietary Bio Control Scout Training System

 

AIR METHODS CORPORATION – Sierra Vista, AZ     February 2004 – September 2004

Flight Paramedic

• Provided progressive medical care and transportation to sick and injured patients in the rotor-wing air medical transport environment

 

CRITICAL AIR MEDICINE, INC.  – San Antonio, TX     1998 – 2004

Base Manager – San Antonio Fixed Wing

• Responsible for daily management of flight base operations, including physical maintenance, medical supply inventory, staff scheduling, compliance with regulatory requirements organizational policies

Coordinator of EMS Education – Texas

• Managed professional and continuing education for clinical personnel.

• Implemented Nurse to Paramedic training and certification program

• Coordinated and conducted training for community EMS/Fire/Public Service partners

Public Relations Liaison – East Texas

• Under the guidance of the Director of Public Relations and Business Development, developed and maintained relationships with Hospital, EMS, Fire, and Public Service agencies to promote positive attitudes and business opportunities for the organization

• Designed, edited, and published bi-monthly 6-8 page newsletter

Flight Paramedic

• Provided progressive medical care and transportation to sick and injured patients in the rotor-wing and fixed-wing air medical transport environment

 

TEXAS STATE TECHNICAL COLLEGE – Harlingen, TX     1992 – 1998                                                                 

Program Chair of EMS Education

• Managed all aspects of the EMS training department, including course development, staff scheduling and course assignments, clinic site development, student advising, accreditation compliance, and budget

 

HARLINGEN COMMUNITY EMERGENCY CARE FOUNDATION, INC. - Harlingen, TX     1987 – 1997

Flight Paramedic – Rotor and Fixed Wing

• Provided progressive medical care and transportation to sick and injured patients in the rotor-wing air medical transport environment

EMT-Paramedic

• Provided progressive medical care and transportation to sick and injured patients in the ground medical transport environment

EMT-Basic

• Provided basic level of medical care and transportation to sick and injured patients in the ground medical transport environment

 

HONORS/AWARDS

Alphi Chi Honor Society

Alpha Sigma Lambda Honor Society

 

COMMUNITY INVOLVEMENT

Willcox Historic Theater Preservation Sustainability Committee Member (Present)

Charles William Leighton Jr. Hospice Management Consulting Volunteer

Elsie S. Hogan Public Library Advisory Committee Vice-Chair (2008-2009)

Community Relations Committee Chairman – Eurofresh   (2008)

Willcox “Young Guns” Leadership Training Program Graduate (2005) and Advisory Board Member (2008)